Privacy Policy — j18804

1 Introduction

This Privacy Policy ("Policy") describes how j18804 ("we", "us", "our", "the Platform", "the Operator"), accessible at https://j18804.cam, collects, processes, stores and protects personal data relating to users ("you", "your") who access or register with the Platform.

j18804 is an English-language online gaming information and entertainment platform targeting Pakistani users. We take your privacy seriously. This Policy is designed to give you complete transparency over what data we hold about you, why we hold it, how long we retain it and what choices you have regarding its use.

By accessing the Platform or registering an account, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately.

This Policy should be read alongside our Terms & Conditions, which govern the overall use of the j18804 Platform.

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" — Any information that identifies or can reasonably be used to identify a living individual, either directly or in combination with other data.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" — j18804, which determines the purposes and means of processing personal data on this Platform.
• "Data Processor" — A third-party entity that processes personal data on behalf of j18804 under written instructions and data processing agreements.
• "User" / "Data Subject" — Any individual who registers with or accesses the Platform.
• "KYC" — Know Your Customer — identity and age verification documentation submitted by users to unlock full Platform functionality.
• "Cookies" — Small text files stored on your device when you access the Platform, used for session management, security and analytics.
• "CNIC" — Computerised National Identity Card — the standard Pakistani government-issued identity document accepted for KYC purposes.

3 Personal Data We Collect

j18804 collects personal data through various interactions with the Platform. The categories of data we collect and the circumstances in which they arise are set out below:

3.1 Registration Data

3.2 Financial & Transaction Data

3.3 Technical & Usage Data

3.4 Communication Data

4 How We Use Your Personal Data

j18804 processes your personal data for the following clearly defined purposes:

• Account Administration — To create, verify, maintain and administer your registered account on the Platform.
• Identity & Age Verification (KYC) — To verify your identity and age in compliance with regulatory and AML obligations before enabling full account functionality and processing withdrawals.
• Transaction Processing — To process deposits, withdrawals and gaming transactions accurately and securely in PKR and any other applicable currency.
• Fraud Prevention & AML Compliance — To detect, investigate and prevent fraudulent activity, money laundering, identity theft and other financial crimes in accordance with applicable law.
• Customer Support — To respond to your queries, resolve disputes and provide assistance via live chat, email and in-platform communications.
• Responsible Gambling Monitoring — To identify patterns of behaviour that may indicate problematic gambling and to proactively offer support tools including deposit limits, session timers and self-exclusion options.
• Platform Improvement & Analytics — To analyse aggregated usage data to improve Platform performance, user experience and content quality for Pakistani users and others.
• Marketing Communications — To send you promotional information about j18804 offers, new games and features where you have consented to receive such communications. You may opt out at any time.
• Legal & Regulatory Compliance — To comply with applicable legal obligations, regulatory requirements, court orders and lawful requests from competent authorities.

5 Lawful Basis for Processing

j18804 relies on the following lawful bases when processing your personal data:

• Contract Performance — Processing necessary to fulfil our obligations under the Terms & Conditions you have accepted, including account operation, transaction processing and customer support.
• Legal Obligation — Processing required to comply with applicable law, including KYC/AML checks, age verification, tax reporting and responses to lawful authority requests.
• Legitimate Interests — Processing necessary for our legitimate business interests, including fraud prevention, Platform security, responsible gambling monitoring and analytics — provided these do not override your fundamental rights and freedoms.
• Consent — Where you have given clear, specific and freely withdrawable consent, including for marketing communications and optional data processing activities. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Disclosure

j18804 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following limited and controlled circumstances:

6.1 Service Providers (Data Processors)

j18804 engages trusted third-party service providers to deliver specific functions on our behalf, including payment processing, identity verification, cloud infrastructure, analytics and customer support technology. All such providers are bound by written data processing agreements that strictly limit how they may use your data, prohibit re-sale or independent processing, and require appropriate security measures.

6.2 Regulatory & Legal Authorities

We may disclose your personal data to competent regulatory authorities, law enforcement agencies, courts or other governmental bodies where required by law, court order, or applicable regulatory obligation. j18804 will disclose only the minimum necessary data and will, where legally permissible, notify you of such disclosures.

6.3 AML & Fraud Prevention Agencies

j18804 may share transaction and identity data with recognised AML screening services and fraud prevention networks as part of our mandatory compliance obligations. This is a legal requirement and not subject to user objection.

7 Data Retention

j18804 retains your personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law and regulation. The following retention guidelines apply:

• Active Account Data — Retained for the duration of your active account relationship with j18804.
• Post-Closure Data — Following account closure, j18804 retains certain data (identity documents, financial transaction records, KYC files) for a minimum of five (5) years in compliance with standard AML and regulatory record-keeping requirements. This retention period may be extended where required by applicable law or regulatory instruction.
• Marketing Data — Retained until you withdraw consent or opt out of marketing communications, at which point it is removed from active marketing systems within a reasonable timeframe.
• Support & Communication Records — Retained for a period of three (3) years from the date of the communication, to support dispute resolution and quality assurance.
• Technical & Log Data — Retained for up to twelve (12) months for security monitoring and fraud detection purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a way that prevents re-identification.

8 Data Security

j18804 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• 256-bit SSL/TLS Encryption — All data transmitted between your browser and the j18804 servers is encrypted using industry-standard HTTPS/TLS protocols. The padlock icon in your browser confirms this encryption is active.
• Secure Server Infrastructure — Personal data is stored on dedicated, access-controlled servers with firewalls, intrusion detection systems and regular security auditing.
• Access Controls — Internal access to personal data is restricted on a strict need-to-know basis, with role-based permissions, multi-factor authentication for staff systems and comprehensive audit logs.
• KYC Document Security — Identity documents (Pakistani CNICs, passports and supporting KYC materials) are processed exclusively through our secure HTTPS-encrypted verification portal. Under no circumstances should users submit sensitive documents via email, WhatsApp or any unencrypted channel.
• Regular Security Testing — The Platform undergoes regular vulnerability assessments and security testing to identify and remediate potential weaknesses proactively.

9 Cookies & Tracking Technologies

j18804 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your login session, detect fraud and understand how users interact with our content. Cookies are small text files stored on your device when you visit the Platform.

You can control or delete cookies through your browser settings at any time. Note that disabling essential cookies will impair Platform functionality including your ability to remain logged in. For instructions on managing cookies in specific browsers, refer to your browser's help documentation.

10 International Data Transfers

j18804 operates internationally and your personal data may be transferred to and processed in countries other than your country of residence, including countries outside of Pakistan. Where such transfers occur, j18804 ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Policy.

Safeguards applied to international transfers may include data processing agreements incorporating standard contractual clauses, adequacy determinations by competent data protection authorities, or equivalent protective mechanisms as recognised under applicable data protection law.

j18804 does not transfer personal data to third parties in jurisdictions that do not maintain adequate data protection standards without applying appropriate contractual safeguards.

11 Your Data Protection Rights

You have the following rights in relation to your personal data held by j18804. To exercise any of these rights, contact us via live chat or email at the address provided in Section 14.

12 Minors & Age Policy

j18804 is strictly an adults-only platform. Access is prohibited to individuals under the age of 18, or the higher minimum age required by the relevant operator and license jurisdiction. We do not knowingly collect personal data from minors.

Age verification is a mandatory component of the KYC process. No user's account will be granted withdrawal access or full functionality without confirmed proof that they meet the minimum age requirement.

If j18804 discovers that personal data has been collected from a user who is below the minimum age threshold, the account will be immediately suspended, all associated data will be deleted, and any funds will be handled in accordance with applicable regulatory requirements. If you have reason to believe that a minor has registered an account, please contact our support team immediately.

13 Updates to This Privacy Policy

j18804 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform functionality. Where material changes are made, we will provide reasonable prior notice through the Platform — which may include an on-screen notification or a communication to your registered email address.

The "Last Updated" date at the top of this page reflects the most recent version. Your continued use of the Platform following any posted update constitutes your acknowledgement of the revised Policy. We recommend reviewing this Policy periodically, particularly before significant account transactions.

14 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please contact j18804 using the following channels. We are committed to responding to all privacy-related enquiries in a timely and thorough manner.